* One click to add or remove fields, support 100+ fields of varies data types including date time, number, users, URL, and cross-project link ID. * Easily add or remove drop-down menu options and parent-child field dependencies. Add or change default field values at any time. * A few clicks to setup field-level permission and access controls including hidden and read-only based on user roles. * Flexible workflow to fit your unique process, easily configurable and customizable per project. * One click to copy and move issues within or between projects. * Bi-directional relationships between projects, for example, a bug report can be linked to a test case entry in Test Case. * Support both web interface and email interface (particularly for customer support) for internal and external users. Smart email submission handling. * Secure, passed extensive application security reviews conducted by various companies. * More than just bug tracking, can manage requirement, use case, and test case management altogether.

* Bug Settings is spiced up with options that allow administrators to define business rules, workflows and classify the bugs in a way to fit your project needs. Consistent use of a bug tracking software is considered one of the hallmarks of a good software development team. * Organize and manage the bugs with effective custom views which help you to stay focused on what is important and deliver the best for your customers. The Bugs View provides a consolidated view of the bugs that need to be fixed, in a crisp way. * Manage all files of your entire organization from a central place. Upload and store different file types like .doc, .xls, .pdf, *.zip and videos files in the documents area. BugTracker even allows you to attach files from Zoho Docs and Google Docs. * BugTracker offers a collaborative dashboard to see recent updates, so you can know what's going on and what your project team is doing. At a glance, you can view the latest activities like recent topics, upcoming milestones and bugs progress within few seconds. * Start a discussion, share an idea and keep the conversation flowing with an interactive discussion forums and build a community. By exchanging information with your development team, you can make big ideas come alive. * GitHub & Bitbucket Integration * Give every development team their very own space to create modules, assign user roles and set privileges. With Zoho BugTracker, administrators are in total control and can get fine level of visibility of a project. * Set right expectations to your clients and surpass them using Service Level Agreements.Define targets that you are aiming to reach, specify who and when to escalate and make sure your guarantees are never broken.